Upon arriving call the toll-free phone number “Welcome, please enter your ID” 2. 1-855-871-8780 / COCustomerCare@sandata.com. The Welcome Kit email contained a link to a document named “Welcome Letter_WI,” which included the provider agency ID number that identifies the provider agency on the Sandata EVV Portal. We understand the challenges in deploying EVV for Self-Directed programs, and our Santrax® Self-Directed Care Suite helps empower each participant to have control over their long term care delivery while automating existing manual efforts. – The authorization has not been sent to Sandata yet. o locks in and out using either the client’s phone, Sandata’s Mobile onnect App. If you would like information on upcoming Training sessions, click on the TRAINING tab to visit our Training page. • Verify identity by entering a unique Santrax ID and speaking their voiceprint. Section 12006(a) of the 21st Century Cures Act mandates that states implement EVV for all Medicaid personal care services (PCS) and home health services (HHCS) that require an in-home visit by a provider. If you’re having connectivity issues, for assistance, call EVV Support at 800-248-2152. Sandata has been providing payer EVV solutions for over 12 years and provider EVV solutions for over 25 years. MSU-AA sends phone number update to EVV Provider which will overwrite the phone number in the EVV . heck with your program to know which is used and preferred. For information about Vesta EVV (Electronic Visit Verification) or to schedule an Online Demonstration, you may contact us via email, phone or complete the submission form below. • From the client’s home landline telephone. EVV Caregiver Guide-Telephony – June 2020 Page 2 of 6 3. … Nothing needed. Sandata Technologies, LLC designs and develops enterprise software. Enter the Webinar Number [xxxxxxxx] If prompted for an Attendee ID, press # Each participant is placed on mute upon entry, so that everyone can hear the instructor. Visit Verification Options . Attend the Sandata training prior to submitting Electronic Visit Verification (EVV) data. Click ADD. Enter your EVV ID “Press 1 to clock in or press 2 to clock out” 3. Non-agency providers must use the Sandata system. Press the numbers of your Santrax ID (contact your Provider Agency for correct number) on the touch tone phone. Repeat same process for end time of service, with the additional step of entering the service ID associated with the visit. Gainwell Technologies (Billing) Help Desk : 1-844-235-2387: Provider billing or claims processing questions. o Will use the EVV website to edit and approve visits. This can occur when the Medicaid ID entered does not match to an existing client or the phone number entered does not match to a known client. Sandata EVV: Client Data Entry ©2019 Slide 12 CREATE NEW CLIENT(S) 4. Enter client’s PHONE NUMBER (Optional). 5. the Sandata EVV system yet. Hang up. or a Fixed Visit Verification device. Phone: As soon as connected / Email: within two business days. HCPF EVV … Press 2. Prerequisite: Sandata EVV Version 8 As part of the Sandata EVV system ... location for the mobile app or the telephone number, the client verification information, as well as call-in and call-out times (date and time) from a client’s location. info@sandata.com Sandata EVV: TVV ©2019 Slide 3 INTRODUCTION TVV is available as an alternate to the SMC call-in/call-out process. TVV but they may use their own phone to access the SMC app only. Sandata EVV: TVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Understand the call process utilizing the client’s telephone or any phone associated with the client. Explain the different Call Reference Guides (CRG) available for use. Nothing needed. Providers using Alternate EVV who have not already reached out to begin this process must contact Sandata Alternate EVV support team by phone at 1-855-705-2407 or by email at PAAltEVV@sandata.com. Sandata is the only vendor with Aggregator in production in a statewide Medicaid environment, and the only EVV … NC Medicaid’s Electronic Visit Verification (EVV) system will launch on Jan. 1, 2021, for State Plan Personal Care Services and Community Alternatives Programs for Children and Disabled Adults (CAP/C and CAP/DA).. EVV Training for providers using NC Medicaid’s EVV solution, Sandata, is now underway with instructor-led training webinars filling up fast. For questions about the EVV Program, please contact DHCF Phone (202) 905-4388 Fax (202) 727-5645 Email EVVInfo@dc.gov For technical assistance, Providers please contact Sandata Phone (855) 962 – 1322 Email WDCCustomerCare@sandata.com Providers who are interested in using a 3rd party EVV vendor, should contact Sandata Why does Help at Home need to implement EVV? Our solutions service both State Medicaid Agencies as well as MCOs. This applies to PCS provided under sections 1905(a)(24), 1915(c), 1915(i), 1915(j), 1915(k), and Section 1115; and HHCS provided under 1905(a)(7) of the Social Security Act or a waiver. • Santrax will say: “ Is this a Group Visit, press 1 for Yes or 2 for No.” 4. EVV Public Meeting • All phone lines are muted • Questions should be submitted through the chat feature • We will not be answering submitted questions during today’s presentation • Questions will be addressed after the presentation through a Listserv communication • Please reference the slide number, if applicable, when you submit your question 9/25/2020 2. • Unknown visit may be needed if: – The client’s Medicaid eligibility is not on file yet. Created for: Ohio Department of Medicaid (ODM) MARCH 17, 2020 . • A Sandata EVV Portal user can also create a group visit manually using the Visit Maintenance module. • If the caregiver’s phone number is associated to more than one client, you will Sandata Technologies Sandata Technologies, DIDD’s vendor for Electronic Visit Verification (EVV), will be offering a series of trainings. Provider Agency/Company ID and Toll-Free Phone Numbers. Select PHONE TYPE. Using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts. o If client is unknown, only the last four digits of the phone number display. Caregivers call-in and call-out for each individual visit. I called the help desk and all they can do is notate the issue. The first six digits display as asterisks. Question: Is the data that is collected through the EVV system going to be available for providers to export? – A fee-for-service client has less than 50 hours of personal care. This process began in August 2019, so if your agency is currently in the certification process, or previously completed certification, no action needs to be taken. This interface includes clients, employees, visits, and their associated calls as well as the ability to send data related to visit modifications. The State EVV Solution vendor; Sandata, offers a call center for Colorado EVV users. Sandata EVV: Visit Maintenance ©2019 Slide 13 VISIT MAINTENANCE: EXCEPTIONS Exception Description UNKNOWN CLIENTS Identifies when a visit occurs where the client is not known. The system (on the device and on phone app) still has issues when logging and clocking into the Sandata system. Interface Specifications . Please reach out to your Account Manager for assistance. ODM is providing the Sandata EVV system at no cost to providers or individuals receiving services. Answer: Yes, there are a standard set of reports that is available in the Reports module. 5. Sandata has been providing Electronic Visit Verification™ (EVV™) services for Self-Directed Care programs for over 15 years. Most EVV systems have both a mobile device application that the user can download or utilizing telephone lines, requiring the caregiver to call the agency office via a landline. This ID is also used by workers as they check in and out for visits using the mobile app. A. EVV Help Desk. If the technical support question goes to the Department or DXC call center, it will be referred to the Sandata call center for resolution. Welcome to the Electronic Visit Verification(EVV) Training! Phone: 855-871-8780 Email: cocustomercare@sandata.com Sandata Technologies 26 Harbor Park Drive . Sandata Technologies is the software vendor DHS has chosen as the provider of the EVV system. Dial any one of these numbers. If a phone type is selected, a phone number must be added. SMC: Starting a Group Visit . Caregivers may also start and end each visit using an app downloaded onto their smartphone or tablet. • Sandata will make the phone number fields in Santrax editable for the Provider for 45 days beginning Monday, September 22nd. Confidential | www.sandata.com 3 EVV System . • If a provider agency finds it serves a business purpose, step-by-step instructions are in the Sandata Provider Agency Training Guide, pages 8-23 through 8-26. If a client has more than one phone number from which the provider can call, the additional phone number(s) should be added to the client record. There are times where I have clocked in and at the end of my shift I try to clock out, I find that the system already clocked me out one min after I clocked in. Learn more at www.sandata.com Sandata will provide each Agency with the following: Computer‐based Santrax EVV account Specific toll‐free numbers to capture agency worker calls 6. Press 1 “Received at