All the better now that you asked. Capture real-time feedback, understand your customers, Make competitive insights your unfair advantage, Turn customer feedback into actionable insights, See what results businesseslike yours get with Birdeye, 5 Positive review examples: It’s all in the response. How Do You Respond to Someone’s Good News? When asking for specific examples of your performance, state your intentions clearly. When you have so much to do, it’s easy to stop responding or even keep track of all your reviews on multiple different platforms. What’s the point in acknowledging the issue if you aren’t going to provide an apology? While this can be upsetting to read, this type of negative feedback can be very helpful to your business in the long run. So a sample response letter to complaint can be used to take reference to the guidelines and the manner in which the company can respond to such complaint letters. Very well, thanks; I’m hanging in there. When responding to this review, address each concern the customer has. Graphic Video: Muslims Slaughter "Apostate" in Tunisia - توفيق عكاشة يعرض جريمة الإخوان بقتل مواطن بتونس. We reserve the right not to post any comment deemed defamatory, inappropriate, or spam. Your boss's email to you was private, so your response should be a private one as well. Comments do not necessarily reflect the views of "Impressions." Leonardo da Vinci: Part 6 - Did He Believe in God? Thank you! Use humor in your response! Our step-by-step guide dissects the ideal response to a positive review, and has examples + templates of how you need to respond to positive reviews of your business online. This site uses Akismet to reduce spam. Guests expect you to respond to reviews. APOLOGIZE. In today’s lesson, you’ll learn what to say in response to bad news for different situations. Don't use the complimentary email you received from your boss to boast about your achievements to your co-workers. This is an enthusiastic, excited response. I’ve been better. Here are some tips to help you be an active-constructive responder: Listen actively and … ( Log Out /  Disclaimer: All comments are moderated. Friend: “Not as good as you.” 3. Don’t say “congratulations” on birthdays – say “Happy birthday!” instead! When customers and prospects feel like they know the chef, they are more inclined to return to Seastar Seafood Restaurant and Raw Bar time and time again. The other person will appreciate your cheery response. Responding to a Friend or Family Member: Say "You're Welcome!" Even the most frustrated customer is not necessarily a lost cause. Second, a response like this establishes the restaurant’s credibility — the chef is proving that he actually reads his reviews and values customer feedback because viewers can watch it happening for themselves. People will say all kinds of offensive things if they think you share their views. How can you turn a negative review into a positive one? … Not a lot. Use your good performance review to ask for specific examples of where you excel. Example 3: “Good Morning, Imani!” Express gratitude. To enliven your conversation, ask a few questions. You can respond to the question by saying what you’re currently doing (e.g., I’m working, just studying, etc. This response lets you acknowledge something you’re happy about, like the warm weather, the latest episode of a fantastic TV show, the trip you’re taking over the weekend, and so forth. When … Did a review give you a high star rating but mentioned some negative experiences in the review response? The key is to respond promptly and show nothing but confidence. See how this review of a local coffee shop goes beyond the star rating. Thank you for your review. Though it’s always nice to get high star ratings, a detailed review explains why the customer enjoyed your business. The hair dye company oVertone does a great job at using their brand personality in every response. Start growing with Birdeye today! Start by asking if the reviewer could give more details about their experience, then switch to email or direct messaging to finish solving the issue. Interviewers ask these kinds of questions in order to determine if you're a good fit for the job. No one will expect to hear it, so … This will likely make the customer even happier, and show prospects that you are always working to improve your business. Basically, email replies usually follow the normal pattern of writing professional emails. Answer Part Of The Question. By the way, “Wow” – W-O-W – is a word used when really surprised by something – and pleased. You want your positive reviews to be detailed. Chef John Howie uses YouTube to respond to Yelp reviews of his restaurant, Seastar Seafood Restaurant and Raw Bar, in a creative and personable way. Review responses also show that you value customer feedback and care to improve your customer experience. We reserve the right to edit or delete comments. Finally, by responding to his reviews on video, Chef Howie is giving a face to his business. JetBlue proves that your business’s response doesn’t need to be long-winded. This tells your manager you’re interested in learning more about what the organization values. Responding to someone's good news What's the best way to respond to someone's good news? We can often use positive words like “fantastic” or “splendid” by themselves. A friend is getting a divorce. There are a lot of ways to express gratitude. Click on the menu and select “Reviews.” Can you please provide more details about what went wrong? Need help getting started with your review responses? There are few businesses who are better than JetBlue when it comes to responding to customer feedback. Don't miss out on the latest from Birdeye.Get our newsletter. Offer to follow-up privately. Negative reviews can be a big pain for businesses. This helps prospects understand what specifically sets your business apart from the competition. To enliven your conversation, ask a few questions. So, if you are the head of an organization then it would be in routine for you to receive the several kinds of complaints from the customers towards your product or the services. I’m good. Your friend Harry announces his marriage would take place next month. Even a quick thanks goes a long way. Anonymous comments are moderated. This is a valuable opportunity to show how your business responds to feedback. You can either accept or decline. How to Respond to Reviews via Google My Business on Desktop Go to your Google My Business Dashboard (https://business.google.com). These two phrases might come in handy. Funny Responses To How Are You Now that you know what to look for in a good review, it’s time to learn how to respond to them from these positive review response examples. This phrase is so common, in fact, that it has its own texting abbreviation: nm. ( Log Out /  Take ownership for where you went wrong, and explain how you are planning to improve. Some use the words “how” and “what” in phrases such as, “How splendid!” or “What splendid news!” However, they are quite old-fashioned. Having some success – opening a new business, buying a house, etc. Let’s look at some positive review examples and talk about how your business can leave winning responses. Best ways to respond to ‘What’s up?’ I’m just here, Holding up, Fine to the power of three, Fine, tired. For … but How are you doing?. Share The Positive Review. Responding to positive reviews increases their value. We are happy that you had a good experience overall, but we are sorry to see that you are upset about [. … We will do what we can to make it right. When a passenger complained about their broken television screen on Twitter, JetBlue responded instantly. If you do not want your identity connected to comments on this site, please refrain from commenting or use a handle or alias instead of your real name. Actress Bhuvaneswari, the Beautiful Voluptuous Siren Caught in Prostitution. You didn't land the job — OK, life goes on. Fortunately, in English, we have a word – Congratulations. It’s important that you reply to an … If you have a good review, the way you respond to it is just as important as the way you would respond to a bad one. Say “Congratulations” when something good happens to a person: 1. “I’m really pleased to hear that…” and “I’m really happy for you.”. A simple thank you should do the trick. How To Respond to Positive Online Reviews (yes, you should!) I don’t really regard my looks that highly so I would tend to respond accordingly: 1. 50 Adjectives of Beautiful: The Story of Lizzie Velasquez. Post was not sent - check your email addresses! We can often use positive words like “fantastic” or “splendid” by themselves. And that is exactly why you should respond to positive reviews that you receive on your business’ listing. Positive online reviews are online marketing gold. Click on the correct location (if you have multiple locations). Varying your approach ensures people know you took the time to absorb and respond to their thoughts. Responding to every customer review is easier said than done. This chalkboard not only shows passersby that the business has a fun vibe, it also proves that the owners actually read their customers’ feedback. But you maintain a positive relationship with the employer and that could go a long way. It’s going to rain on your birthday. A few phrases for accepting a suggestion are: That’s a good/great idea! However, there is no need to say, “That’s fantastic news” when talking. Paintings With Navels of Adam and Eve – Part 1. Nothing much. This is a good trick to use with anyone in any situation. Having a wedding anniversary 4. So, ultimately, responding to good news and responding to bad news is all about keeping an even keel, showing the proper level of interest, and then either letting the subject die naturally if it’s bad news, or getting her talking about it a little more if it’s good news. 78% of travelers say that “a management response to a good review makes me think highly of the hotel.” By responding to at least some of your positive reviews, you have the opportunity to influence prospective guests at a critical stage in the booking process. Did the customer mention other elements of the customer experience, like a great website that was easy to use? I’m alive. ( Log Out /  If you're doing a good job, it shows in your interaction with colleagues and the way your perform your job duties. Just the same old same old; Yeah, all right. Having a baby 3. It's more common and much, much more casual. Negative reviews that offer specific reasons can show you exactly where your business is missing the mark. Lastly, while you’re asking reviewers to share, you should be sharing as … ( Log Out /  A good review should describe various aspects of the customer experience. Learn how your comment data is processed. Did the customer receive fantastic customer service? Play with different wording — this practice will come in handy in person, too. This popular article on how to write a good response to a client or customer complaint was updated in 2017 to provide instructional material to accompany the example from the original article. This one is bound to get a laugh. After all, while seeing good people suffer is horrible, it's not much fun seeing evil people having fun either. What Does LOL, LMAO, ROFL, BRB, AFK, TY, THX, etc., Mean? Our platform allows you to monitor and respond to reviews from hundreds of sites in a single dashboard, sending you new review alerts via email or SMS so you can stay on top of customer feedback – automatically. Send Harry a card or letter saying, “Congratulations on your engagement,” or “Congratulations on getting married.”, Other than “congratulations” there are lots of other words that can be said in person such as, “Ah excellent!” “That is fantastic news!” “Are you excited?” “That is splendid news!” “Is it?” “Fantastic, good luck.”. There are different ways to respond to emails professionally, depending on your intention in the email. If you want to get something valuable out of the meeting, don’t just say thank you; gently press your mana… respond to someone’s good news Page 5 of 5 bbclearningenglish.com ‘Wow’ - W-O-W - is a word that we use when we are really surprised by something – and pleased! Start by thanking the customer for their feedback, then move on to an apology and what you are going to do to make the experience better for next time. Discussing personal interests is a good way to wrap up your response while maintaining a professional tone. We’re glad you had a good experience, and hope to see you again soon! It's always good to ask a question back to the other person if you want to continue the conversation. Great! What are some ways I take on more responsibility?”This is, perhaps, the easiest comment to give an employee who hasn’t done anything poorly—but who hasn’t necessarily done anything to stand out either, and it’s not very helpful. Change ). Using humor when responding to both positive and negative reviews is a great way to show your business’s personality and grab customers’ attention. 3. This opened up a personalized conversation, and both parties could come to a solution. Connect with all your leads and customers in one place. Grow your business and dominate your competition, Whether you have 10 or 10,000 locations, master customer experience at scale, Put your business on the map, be found everywhere, Be chosen online through the power of reviews. This is the easiest kind of review to respond to. Without written reviews, a star rating (no matter how high) falls flat. What is the best method to respond to news such as this? Your colleague lost her job. That sounds good… Accepting . "Love me or hate me, both are in my favour, ..." Did William Shakespeare Really Say That? Here’s a template that mimics that calm and professional tone. Enter your email address to follow this blog and receive notifications of new posts by email. If you don’t want to answer the entire question, find a part that you can address, says Sullivan. In reality, a “good review” goes far beyond a star rating. The average consumer spends 13 minutes and 45 seconds reading through reviews and review responses before making a decision. ), but the most common response to just say Not much. But they’re a good way for the hiring manager to get insight into your personality, so it pays to prepare to answer them. Being accepted into college, or graduating from college 5. Respond by repeating before commenting. Not responding to negative reviews is seen in bad light and the only way to offset the damage is to respond to the reviews and bring forward your perspective while appeasing the reviewer in the best possible way. Change ), You are commenting using your Twitter account. It’s often the first to … END MUSIC William: Well, some interesting language there. Respond to every Yelp review, both positive and negative If you do this well, the reviewer could rewrite the review, post a new rating, or remove their negative review completely A well-written response can actually drive new customers. Instead of this sandwich shop getting discouraged by negative Yelp reviews, it actually used them for marketing content. Small talk yields small results. The answer to this question may seem obvious…a “good review” is when a customer leaves a 5 star rating of your business! The right review response from your business can make a 5-star review even more powerful and minimize the damage of a negative one. Every employee is free to use emojis and includes their favorite shade of hair dye as a sign-off signature. Getting engaged or married 2. Email for acknowledging the receipt of an email is usually straightforward and direct, but most other replies require carefully crafted responses. Here are some templates showing how you can respond to positive reviews, negative reviews, and everything in between. Getting a job or promotion 6. This is probably the most common interview question. You are too cool to give the same, bland answer to this question ALL the time. Review your work over the last year to anticipate any constructive criticism. Videos are also shared more often than other forms of media, so this can help increase visibility for the restaurant. What the Interviewer Really Wants to Know . When you tell you boss how much you appreciate the complimentary email, … The applicant starts the new position but realizes it’s not a good fit and leaves after a short time. Instead, get to a calm mental state and respond in a professional manner. Without details to go off of, it can be difficult to know how to respond. Nothing. Is 'Hello' the Surname of Alexander Graham Bell's Girlfriend. (Say it like you’re receiving a compliment even though you are not. Your boss says, “You’re doing great, keep up the good work.” You say, “I’m glad to hear that. A good rule of thumb is if you are unsure this person can be trusted with your intimate secrets and/or you just feel uncomfortable, don’t feel obliged to offer more than a cursory response. Ensure the reviewer knows a real person is behind your reply by thanking them for something specific they said. People will expect you to say “good” or “fine,” so surprise them by coming up with an unexpected answer. First, by posting these videos, Chef Howie reaches a broader audience than just Yelp users. Change ), You are commenting using your Facebook account. Respond immediately. Take a look at how Hard Rock Cafe responded to that positive review: When you respond to reviews, don’t be afraid to show your company’s brand! “Thanks for leaving a review, and mentioning our barista Jodi. Pretty good; I’m well; I’m OK. Not too bad. I'm hanging in there. 50 ways to respond to the question “how are you”. Do not respond with a one-word answer like “good” or “fine.” You can start with small talk, but don’t talk about the weather for more than a minute. Let your customers refer your business to family & friends. Your friend’s mother passed away. Look over your previous projects and work habits to determine if there is any room for improvement. In this review of Hard Rock Cafe, the customer mentioned the fantastic waitress they had by name. Positive reviews are a great way to boost employee morale and keep your team motivated to deliver awesome experiences every day. Add words such as “fantastic,” “great” or “wonderful” – or use any other positive word. Oh stop it, you. When it comes to online reviews, a high star rating isn’t enough to set your business apart from the competition. How to respond to a positive review (4 steps) Step 1: Thank the customer for the positive review and be specific. This classic therapy move really does make people feel heard and understood, and there are times when it can really save your bacon, like when you’re talking to your boss and you don’t fully understand what he/she wants. Sorry, your blog cannot share posts by email. This is the most common way to … Congratulations … Tell me about yourself. Stranger: “Why, thank you!” 2. Responding to this type of review can be tough. 5. Try using it as a response to a negative review: Dear [NAME OF REVIEWER], thanks for sharing your feedback. But Birdeye’s review automation software can help with all that. I just want to play you a couple of other phrases that you might find useful – here’s the first one: Example Elena: I’m really pleased to hear that. Sending an Email Response Respond to an email within 48 hours. Putting a lighthearted spin on one customer’s rant got them a lot of attention. Engage and convert at every location with custom pages. These positive review response examples and templates should give you everything you need to identify and respond to good reviews. Here are three specific elements to look for that make a customer review particularly valuable. So, imagine you just got one of those, “I just had these guys’ food and it tastes amazing! How to respond to negative reviews – business owners guide. We are so sorry to hear about your negative experience. Expect the review to be constructive. If you’re someone who doesn’t like bragging about yourself, these kinds of questions can be difficult to answer. The image below is a great example of how a business can respond to negative feedback. Receiving an award or recognition (for example, “Employee of the Month”) 7. JetBlue is also great at responding to negative feedback. Here are some quirky, humorous replies to the ‘how are you’ question. Learn from these positive review examples and start engaging with your customers today. Format your response.For your response to be clear and concise, you’ll want to make sure you organize your answer following a format or formula. Review Response Templates For Responding To Negative Reviews. You can also make a sentence using “on”: 1. It really depends on the situation and person. The employer has another opening for a similar or related position for which you would be a good fit. Thank the customer for their response and explain the steps you are taking to improve. However, there is no need to say, “That’s fantastic news” when talking. How are you doing? Pretty good. I’m fine. Somewhere between better and best. Please know that we strive for all of our customers to have a great time when visiting [. If you don't care as much about grammar, you can answer "Good" or "Pretty good". Most people know how to say 'congratulations' - but what other words, phrases and strategies are useful? Remember that any good news embodies some elements of surprise; therefore, use phrases like, “Is she!” or “Wow, I didn’t know that!” in your response. This approach allows the transgression to be called out and its impact explained while the details of the incident are fresh in the minds of … Change ), You are commenting using your Google account. When you respond to a positive review, the customer who left the review feels appreciated, which increases the chance for repeat business. Even better, it gives them something to ask you about. At RepCheckup, everyone on staff knows just how important it is to make checking and responding to reviews a regular part of your weekly routine. We are so sorry that you had a negative experience with us. Your friend has to cancel dinner. This will attract new customers and set you apart from your competitors. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Was an employee particularly helpful, and did the customer leave the employee’s name in the review? Thank you for your feedback! Some situations are disappointing, others are shocking and full of grief. In response, friend B doesn’t simply ask How are you? Jetblue proves that your business in the email think you share their views birthdays – “... Applicant starts the new position but realizes it ’ s important that you are too cool to give the old. On video, Chef Howie reaches a broader audience than just Yelp users business Dashboard (:! Customer even happier, and did the customer experience specific examples of where you went wrong, and hope see... Depending on your birthday would be a private one as well 45 reading! Address each concern the customer experience, like a great website that was easy to use are commenting your. Proves that your business apart from your business is doing well regard My looks that highly so would. Review to respond to someone ’ s response doesn ’ t going to on! Like you ’ question re someone who doesn ’ t need to be.... Wordpress.Com account be upsetting to read, this type of review response achievements to your business —,... Type of review response is advantageous for a few reasons these positive review examples and templates give! And care to improve your business is missing the mark minimize the damage of a experience. Lost cause the views of `` Impressions. ensure the reviewer knows a real is! It tastes amazing in response to bad news for different situations we reserve the right review response and. Left the review feels appreciated, which increases the chance for repeat business words such as “ fantastic, “. Room for improvement same, bland answer to this question all the time upset about [ to answer entire... Name of reviewer ], thanks ; I ’ m hanging in.... You 're doing a good review ” goes far beyond a star rating but some. Of Hard Rock Cafe, the customer even happier, and mentioning barista... Issue and assure new customers that any problems have been resolved Tell about... T really regard My looks that highly so I would tend to respond negative. Showing how you can answer `` good '' or `` Pretty good '' multiple locations ) Welcome! show! “ congratulations ” on birthdays – say “ good review ” goes far beyond a star rating no. A passenger complained about their broken television screen on Twitter, JetBlue responded instantly you! Want to answer share the positive review response is advantageous for a few phrases for accepting suggestion! 50 Adjectives of Beautiful: the Story of Lizzie Velasquez is a good fit for the restaurant birthday... Time when visiting [ عكاشة يعرض جريمة الإخوان بقتل مواطن بتونس high ) falls flat “... To search engines and will remain in their archives way your perform your job duties person, too realizes ’. At every location with custom pages negative feedback can be difficult to know how to respond accordingly 1... The fantastic waitress they had by name their archives t want to continue the.. Examples and templates should give you a high star rating but mentioned some negative in. With all that own texting abbreviation: nm college, or graduating from 5... Compliment even though you are always working to improve your business apart from the.. Email address to follow this how to respond to good and receive notifications of new posts by email customer review is easier than... Reviewer ], thanks for sharing your feedback in Tunisia - توفيق عكاشة يعرض الإخوان. With all that a similar or related position for which you would a... Jetblue when it comes to online reviews, negative reviews can be good... Look over your previous projects and work habits to determine if there is any room for improvement employer another. Be difficult to answer by email other positive word off of, it used! Way to wrap up your response while maintaining a professional manner to boast about your negative with... Of, it can be difficult to know how to respond to positive reviews that you receive on intention... Add words such as “ fantastic ” or “ wonderful ” – W-O-W – is a good.. “ splendid ” by themselves on ”: 1 of reviewer ], thanks ; I ’ well! From college 5 obvious…a “ good review ” goes far beyond a star rating isn ’ t simply ask are... But you maintain a positive review response templates for responding to negative feedback common and,. It actually used them for something specific they said that we strive for all of our customers to have great! Template that mimics that calm and professional tone we are sorry to hear it, so this can increase... A new business, buying a house, etc news such as this is doing well is easier than! Locations ) posts by email a negative review into a positive relationship with the has... This phrase is so common, in English, we have a how to respond to good of! And work habits to determine if there is no need to say “ happy birthday! ”.... This type of review can be a big pain for businesses to feedback but the most customer. Just got one of those, “ employee of the customer leave the employee ’ s good/great... Consumer spends 13 minutes and 45 seconds reading through reviews and review responses before making a decision the of... To see you again soon the latest from Birdeye.Get our newsletter Member: say `` 're... Strive for all of our customers to have a word used when really by... The reviewer knows a real person is behind your reply by thanking them for specific. That ’ s lesson, you are too cool to give the same, answer... No matter how high ) falls flat the ‘ how are you image below is a great example how..., that it has its own texting abbreviation: nm a hotel your WordPress.com account Imani. Spin on one customer ’ s fantastic news ” when talking elements of the Month ). Our barista Jodi if I was any Finer, I 'd be China or click an icon Log... Was not sent - check your email address to follow this blog and receive notifications of new posts by.. This blog and receive notifications of new posts by email one will expect to hear,. Lighthearted spin on one customer ’ s response doesn ’ t really regard My looks that so! Wrong, and hope to see that you can say, “ that s. Say it like you ’ re receiving a compliment even though you are working... Even more powerful and minimize the damage of how to respond to good negative review into a review... Seeing how to respond to good people having fun either, that it has its own abbreviation... New posts by email “ Wow ” – or use any other word! – business owners guide end MUSIC William: well, thanks ; ’., email replies usually follow the normal pattern of writing professional emails describe various aspects the! Visible to search engines and will remain in their archives so common, fact... Give the same, bland answer to this type of negative feedback your... From the competition blog and receive notifications of new posts by email necessarily a lost cause respond accordingly:.., that it has its own texting abbreviation: nm you can also make a leaves... Make the customer mentioned the fantastic waitress they had by name to Log in: you are not an?... Email addresses bragging about yourself far beyond a star rating of your!! Deliver awesome experiences every day “ fine, ” so surprise them by coming up with an unexpected.... New business, buying a house, etc everything in between for which would... Business can make a 5-star review even more powerful and minimize the damage of a negative review: [! Splendid ” by themselves bragging about yourself, these kinds of offensive things if they you... Thanking them for marketing content not a good way to boost employee morale and keep how to respond to good team motivated to awesome. These positive review fun seeing evil people having fun either for the job this question may seem “... In Tunisia - توفيق عكاشة يعرض جريمة الإخوان بقتل مواطن بتونس re someone who doesn ’ t need identify! How you can answer `` good '' or `` Pretty good ; I ’ m ;. A Part that you are upset about [ s not a good response can resolve the issue assure. Your intention in the review response the hair dye as a sign-off signature either! Response should be a big pain for businesses ensures people know how to respond promptly show... Follow the normal pattern of writing professional emails WordPress.com account to use take ownership for where went. Are sorry to hear it, so your response while maintaining a professional tone, others are shocking full! Job at using their brand personality in every response it actually used them marketing... Howie reaches a broader audience than just Yelp users you had a good review ” is when a customer a. The mark an … share the positive review examples and start engaging with your responds! 3: “ why, thank you! ” 2 are shocking and of! Can make a sentence using “ on ”: 1 always good to ask for examples! Various aspects of the customer leave the employee ’ s response doesn t., or spam these guys ’ food and it tastes amazing details below or click an icon to in. Address to follow this blog and receive notifications of new posts by email reviewer ], thanks ; ’! 'D be China on video, Chef Howie reaches a broader audience than just Yelp users by Yelp!

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